Sommer Swim FAQs
Ordering online from SOMMER SWIM is easy! When viewing an item, simply select your size and quantity needed and then click ‘Add to Cart’. You can review the items in your Cart at any time by clicking on the ‘Cart’ icon in the top right corner of every page. Once you have reviewed the items in your shopping cart, you can either continue shopping or continue to checkout and place your order.
Once you have your selected items in your Cart, simply click the ‘Checkout’ button. You will then be prompted to either sign in to your account, or enter contact details. Next, choose your preferred shipping method and enter any discount codes or credit vouchers that you may want to use. Finally, you will be directed to complete payment. A confirmation email will be sent to your registered email address containing the contents of your order!
Please allow up to 2 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply contact our Customer Care team.
If an error message keeps occurring in your checkout process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. You can also try shopping from a new browser or using a different payment method such as PayPal. If the error message keeps re-occurring, please contact our Customer Care team.
After you place your order on sommerswim.com, a confirmation email will be sent to your email address once it has been processed. If you do not receive a confirmation email within 24 hours, please contact our Customer Care team.
Generally we are unable to make manual changes, however if the order has not been shipped it may be possible. We process orders quickly, so changes cannot always be accommodated. Please immediately contact our Customer Care team with your change request details included in the email. Please note our customer care team works on a different time zone to some of our online store locations.
Our customer care team is available 9am till 5pm Monday to Friday on Australian Eastern Standard Hours (AEST). Please be mindful of this if you are an international customer on a differing time zone. Please allow 24 business hours for a response to be received. Your enquiry is important to us and we appreciate your patience as we respond to your enquiries as promptly as possible.
We have a size guide for you to follow, but if you have specific questions about an item that are not already mentioned in the details section on each product please contact our Customer Care team.
What you may be seeing is an authorisation. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorisation will clear and you will see one charge for the order you have placed. Please note that your bank may take up to 48 hours to clear the authorisation. If you need help speeding up the process you can contact the issuing bank of your credit card.
Please only click the ‘Complete Order’ button once during checkout and allow this to finish processing to avoid duplicate orders being placed.
Unfortunately, we are not able to cancel an order after it has confirmed through our system and payment has been received.
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You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.
For all orders, please allow 2-6 business days from the date of shipment for your parcel to arrive.
Business days do not include weekends or national public holidays and the delivery time frame excludes delays caused during international custom’s processing.
Tracking updates at times don’t reflect the exact location of your parcel . Please allow ample time for tracking to update as this may occur when the parcel reaches the delivery postal depot.
All current season items are restocked throughout the year. You can register for immediate email notifications of a restock on the product page of the item you are interested in. Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. We cannot set items aside for exchange.
There are no exchanges on sale items. All sale items are sold as final sale only. Please refer to our Returns Policy at our Returns and Exchanges page for further details.
SOMMER SWIM is designed internationally with our own design team and manufactured in Bali.