Shipping & Delivery

What shipping methods do you offer?

North America

  • UPS Standard Shipping - with approximate delivery time of 4-6 business days
  • UPS Expedited – with approximate delivery time of 2-3 business days
  • UPS Overnight Shipping – with Overnight delivery (excluding Hawaii, PR and Alaska. Also no PO Boxes or APO/Military addresses are allowed).

Europe and International

  • UPS Expedited – with approximate delivery time of 3-5 business days
How long will it take for my order to arrive?

North America

Depending on the shipping service you have selected, after dispatch, your order will arrive within 2-6 business days. Please note weekend days are not business days. Please allow 1-2 business day for processing. Please note that transit times are measured at the point of dispatch.

Europe and International

After dispatch, your order will arrive within 3-5 business days.

Shopping from Russia?

Please note a business address is required to ship to Russia which is a DHL requirement. Orders to home/personal address cannot be shipped. Please ensure you add a business address at checkout so your parcel can be shipped without delay.

When will my order ship?

Generally orders are dispatched the following business day after order is confirmed, however please allow up to 2 business days for dispatch.

How can I track my order?

After your parcel has dispatched, you will receive a shipping confirmation email which includes tracking details. Simply click on the link provided to track your order.

Duties and taxes:

North America

Parcels are shipped locally within the USA and Canada, meaning no customs duties are incurred. Orders to Mexico are subject to customs.

Europe and International

Customs duties and/or VAT might apply. Customs duties are at the discretion of the destination country and are the responsibility of the customer. Sommer Swim is not responsible for any customs charges or local taxes due to international shipment. Please familiarise yourself with your countries regulations as payment of these duties may be necessary to release your order.

If a parcel is rejected on arrival what will the process be?

In the event that a parcel is not claimed and is rejected/refused by the receiver UPS will return this to Sommer Swim. Consequently there will be a $25 fee deducted from your store credit to cover return shipping due to your refusal. This is non-negotiable.

Can I change my order?

If you need to change your order, please contact us immediately. We process orders quickly, and once our warehouse has processed your order we will be unable to make changes. Once orders have been confirmed in our system they are unable to be cancelled.

How long will it take for me to get my order?

Depending on the shipping service you have selected, after dispatch your order will arrive within 2-6 business days.

How do I check on my order status?

Via the tracking details sent at shipping confirmation.

My parcel is taking longer than the estimated delivery time, what should I do?

At times delays can occur which are outside Sommer Swim’s control, and which we are not responsible for. If you have a delayed parcel please reach out to the shipping carrier initially with your tracking number as they will have the most up to date information. Following this the customer care team can assist with any unanswered questions.

My package is lost, what should I do?

We encourage you to reach out to the shipping carrier responsible for delivery and quote your tracking number as they will have the most up to date information. If you still require assistance contact our Customer Care team.

How do I use a promo code or store credit code?

Enter promotion code or store credit code at checkout at the top right hand side. Enter code in the box with text ‘Gift card or discount code’ and press Apply. This will minus the store credit amount from your order total, or apply the discount to the order.

What can I do if the promo code or store credit isn’t working?

If you are experiencing issues with a promo code or store credit contact our Customer Care team.

Will my shipping be delayed due to the recent health crisis?

Shipping from our warehouse is currently running as normal. The estimated delivery times are in line with current USPS and DHL estimations however on a rare occasion additional delays to these may occur.

What shipping methods do you offer?

North America

  • UPS Standard Shipping - with approximate delivery time of 4-6 business days
  • UPS Expedited – with approximate delivery time of 2-3 business days
  • UPS Overnight Shipping – with Overnight delivery (excluding Hawaii, PR and Alaska. Also no PO Boxes or APO/Military addresses are allowed).

Europe and International

  • UPS Expedited – with approximate delivery time of 3-5 business days
How long will it take for my order to arrive?

North America

Depending on the shipping service you have selected, after dispatch, your order will arrive within 2-6 business days. Please note weekend days are not business days. Please allow 1-2 business day for processing. Please note that transit times are measured at the point of dispatch.

Europe and International

After dispatch, your order will arrive within 3-5 business days.

 

When will my order ship?

Generally orders are dispatched the following business day after order is confirmed, however please allow up to 2 business days for dispatch.

How can I track my order?

After your parcel has dispatched, you will receive a shipping confirmation email which includes tracking details. Simply click on the link provided to track your order.

Duties and taxes:

North America

Parcels are shipped locally within the USA and Canada, meaning no customs duties are incurred. Orders to Mexico are subject to customs.

Europe and International

Customs duties and/or VAT might apply. Customs duties are at the discretion of the destination country and are the responsibility of the customer. Sommer Swim is not responsible for any customs charges or local taxes due to international shipment. Please familiarise yourself with your countries regulations as payment of these duties may be necessary to release your order.

If a parcel is rejected on arrival what will the process be?

In the event that a parcel is not claimed and is rejected/refused by the receiver UPS will return this to Sommer Swim. Consequently there will be a $25 fee deducted from your store credit to cover return shipping due to your refusal. This is non-negotiable.

 

Can I change my order?

If you need to change your order, please contact us immediately. We process orders quickly, and once our warehouse has processed your order we will be unable to make changes. Once orders have been confirmed in our system they are unable to be cancelled.

How long will it take for me to get my order?

Depending on the shipping service you have selected, after dispatch your order will arrive within 2-6 business days.

How do I check on my order status?

Via the tracking details sent at shipping confirmation.

My parcel is taking longer than the estimated delivery time, what should I do?

At times delays can occur which are outside Sommer Swim’s control, and which we are not responsible for. If you have a delayed parcel please reach out to the shipping carrier initially with your tracking number as they will have the most up to date information. Following this the customer care team can assist with any unanswered questions.

My package is lost, what should I do?

We encourage you to reach out to the shipping carrier responsible for delivery and quote your tracking number as they will have the most up to date information. If you still require assistance contact our Customer Care team.

How do I use a promo code or store credit code?

Enter promotion code or store credit code at checkout at the top right hand side. Enter code in the box with text ‘Gift card or discount code’ and press Apply. This will minus the store credit amount from your order total, or apply the discount to the order.

What can I do if the promo code or store credit isn’t working?

If you are experiencing issues with a promo code or store credit contact our Customer Care team.

Will my shipping be delayed due to the recent health crisis?

Shipping from our warehouse is currently running as normal. The estimated delivery times are in line with current USPS and DHL estimations however on a rare occasion additional delays to these may occur.