Returns & Exchanges
Super easy - initiate a return by emailing our returns team email@example.com. You’ll receive approval and instructions to return eligible items for store credit.
Once your items are inspected by the returns team, you'll get your store credit notification via email typically within 6-10 business days (North American customers) and 10-14 business days (Europe/International customers).
All items marked as final sale, or with a Discount Code of above 15% have been reduced in price and cannot be returned for an exchange to store credit. We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit or fabric please contact our Customer Care team and review our size chart before placing your order. No exceptions can be made for sizing, fit or fabric issues on final sale items.
- Items within 30 days of their arrival date.
- Full priced items in new condition. Item must be undamaged, unworn, unwashed with tags attached and in original packaging.
- Items marked as final sale.
- Free gifts or promotional items with retail value.
- Sale items including items purchased during flash sales or with a code above 15%.
- Items that have been worn or are soiled/stained.
We are confident you’ll love your pieces however if there are any issues with quality or a fault we will resolve this quickly. Please contact our Customer Care team. Items suspected of being faulty must be returned via our normal returns process, for inspection by our quality control team.
Any items received that are not in original condition, in packaging with panty liner in tact and tags attached or have stains/soiling will be immediately shipped back to you from our returns warehouse. We are unable to issue store credits on these items for sanitary reasons. Shipping costs will be covered by deducting from store credit. (North America $10, Europe and International $25).